Support and Safety

Contact RAW

• General support and account help: support@rawmoments.app
• Safety and abuse: support@rawmoments.app
• Privacy requests and account deletion help: support@rawmoments.app
• Moderation appeals: support@rawmoments.app
• Copyright reports: support@rawmoments.app
• Security reports: support@rawmoments.app
• Legal notices: support@rawmoments.app
• Operator: Ien Meier, Switzerland

Report or block in the app

• Moment: open its menu and choose Report moment.
• Account: open the profile menu and choose Report.
• Comment: long-press the comment.
• Message: long-press a received message.
• Block: use the account’s profile action, or manage Blocked accounts in Profile → Edit profile.

What happens next

RAW records reports for review and may hide or remove content, limit distribution, preserve evidence, restrict features, suspend or terminate accounts, or make a legally required report. The reporter may not receive confidential details. RAW targets urgent safety triage within 24 hours, ordinary report review within 72 hours, and appeal acknowledgement within 7 days. These are targets, not guaranteed resolution times.

Privacy requests

Email support@rawmoments.app from the email associated with the RAW account. State the username and whether you seek access, correction, export, restriction, objection, or deletion. RAW verifies identity through existing account information and will not ask for your password. Responses follow applicable legal deadlines, normally one month where GDPR applies. Exports should use a commonly readable format such as JSON plus original media files. If RAW refuses a request, it will explain why and identify the available appeal or regulator route.

Delete an account

In RAW, go to Profile → Edit profile → Account → Delete account, then type DELETE. The service removes account-owned cloud photos and avatars before deleting the Auth account and linked database records; the app clears RAW-prefixed local cache/session data after success. Rotating backups, narrow legal/safety records, and copies made by other people may remain as explained in the Privacy Policy. If the in-app process fails or the user cannot sign in, email support@rawmoments.app.

Copyright process

Send support@rawmoments.app (1) your name and contact details; (2) identification of the protected work; (3) the RAW username, moment URL/ID, or other precise location of the challenged material; (4) a good-faith statement that the use is not authorized; (5) a statement that the information is accurate and, where the applicable law requires, made under penalty of perjury; and (6) a physical or electronic signature. RAW may forward the notice to the uploader.

• A counter-notice should identify the removed material, explain the good-faith basis for restoration, include required contact or jurisdiction statements under applicable law, and be signed.
• RAW reviews sufficiently precise notices, may disable access while reviewing them, and may restore material after the applicable process unless the claimant confirms formal legal action.
• RAW may terminate repeat infringers. This contact process does not claim registration as a statutory copyright agent in any country.

Child safety and security

Do not email, download, or redistribute suspected child sexual abuse material. Report the account, username, moment URL/ID, or other safe identifying information to support@rawmoments.app; use local emergency services for imminent danger. RAW restricts access, preserves only information reasonably necessary for safety or legal handling, and reports to the appropriate authority when required by applicable law. Report vulnerabilities privately to support@rawmoments.app with minimal reproduction steps and do not access or retain other users’ data.